1 reviews | Active since Apr 2016
Waiting since 05 August 2020 !!!
1st email sent 05 August 2020 re my savings policy....no replies Bought hundreds of rands worth Airtime - just because you need to stay on Hold for at least an hour, until the line cuts out (done this a few times) NO TOLL FREE Number ... and Branches don't answer either. On 01 September i FINALLY got through to someone and she advised me that it takes 48 hours to get my funds i need to complete a Surrender form and send additional documents (which i did - the same day) NOW 96 hours later, still NO reply/answer to my emails and, to top it off they just sent me Another clients retirement annuity policy information !! This poor clients now knows that i know all his information, as i have rep**** ALL to the email to say they sent the wrong details to the wrong client.
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender application.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
As to the other client's details received - please destroy/purge this information, so that it cannot land in the wrong hands. We will address this in line with our internal protocols with the individual involved. Thank you for bringing this to our attention.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your surrender application.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
As to the other client's details received - please destroy/purge this information, so that it cannot land in the wrong hands. We will address this in line with our internal protocols with the individual involved. Thank you for bringing this to our attention.
Regards
Client Care Team
We appreciate your feedback
Regards
Client Care Team
We appreciate your feedback
Regards
Client Care Team