SM
Salaminah Moremi-Kayizzi

1 reviews | Active since May 2016

07 Dec 2016, 09:11

Waiting for refund since August

<p>After doing my own investigations I discovered that there is a refund due to me from premiums deducted after my mother's death. In August 2016 I received a letter from Mr Anthony Johnson who requested a Letter of Executorship and bank details of the the estate account. My lawyer sent all the required documents but the refund still remains unpaid. Apparently we are required to furnish the bank's corporate information, although this was not even mentioned in the initial letter received from Metropolitan. Where and how do I find the bank's company registration details and why does this have to be my problem? All I really need now is a refund because I am unemployed. Five months is a long time to wait for a refund!</p>

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Replies (3)
Metropolitan Life
Metropolitan Life's reply07 Dec 2016, 10:30
Official

Thank you for bringing this matter to our attention. I apologise for the delays you have experienced. I will investigate and revert back to you as soon as possible.

Kind Regards,

Client Care Team

SM
Salaminah Moremi-Kayizzi's update12 Dec 2016, 09:49
Reviewer Update

We received a response almost immediately. Thank you Amanda Vraagom for resolving our enquiry in record time. It helps to complain after all!

Metropolitan Life
Metropolitan Life's reply12 Dec 2016, 10:28
Official

Dear Ms. Moremi-Kayizzi

Thank you for your words of appreciation.

We always strive to serve our clients well and will pass it along to Mrs. Vraagom and management.

Please remember you are always welcome to contact us directly, via telephone, email or fax.

Regards

Client Care Team

Tel: ***

Fax: ***

Email: ***