Very unhelpful with funeral policy

hm*** ; Kordom ref number. My dad passed away in April,because of the lockdown and that I was in isolation I couldn't get out and we had issues with our wifi,so I was sending emails since last week for a funeral claim,I know I also had to wait for some documents but the lady are just very unhelpful and unprofessional. I told her we paid cash for the funeral and my mom dont have any banking accounts. I am very disappointed in her.