EM
Eunice M
1 reviews | Active since Jun 2021
23 Jul 2021, 13:11
Very unhappy customer
I took out a funeral policy for my mom with metropolitan about 20 years ago and she passed away 2 weeks ago. No when i have to claim im told that because the policy is paid up it doesnt have a beneficiary anymore and for me to claim i have to get a letter of authority from the high court. I feel that this is not fair to customers as they make decisions without informing us and we end up being inconvenienced as customers. Firstly how can a premium payer and beneficiary be told to get a letter of authority while you have been paying them for over 20 years and now that they have to pay you are then taken from pillar to post. Ive been struggling to get the letter from the high court and now it means i paid metropolitan for nothing all this years because now i cant claim. I feel its not fair to customers because i didnt ask them to remove me as tge beneficiary.
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
23 Jul 2021, 14:08Dear Eunice
We acknowledge receipt of your complaint on HelloPeter.
Please note that there are generally no beneficiaries on Paid-up policies as all claims are payable to the policy owner or if the policy owner pre-deceases the participant, we pay proceeds on these as follows:
We acknowledge receipt of your complaint on HelloPeter.
Please note that there are generally no beneficiaries on Paid-up policies as all claims are payable to the policy owner or if the policy owner pre-deceases the participant, we pay proceeds on these as follows:
- Firstly the spouse – because they are legally liable for the costs of the funeral
- Secondly to the funeral undertakers or the person who can prove they have paid for the funeral of the insured
- Lastly to the estate of the deceased (if another policy settled the costs of the funeral).
One of our client care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply23 Jul 2021, 14:08
Official
Dear Eunice
We acknowledge receipt of your complaint on HelloPeter.
Please note that there are generally no beneficiaries on Paid-up policies as all claims are payable to the policy owner or if the policy owner pre-deceases the participant, we pay proceeds on these as follows:
We acknowledge receipt of your complaint on HelloPeter.
Please note that there are generally no beneficiaries on Paid-up policies as all claims are payable to the policy owner or if the policy owner pre-deceases the participant, we pay proceeds on these as follows:
- Firstly the spouse – because they are legally liable for the costs of the funeral
- Secondly to the funeral undertakers or the person who can prove they have paid for the funeral of the insured
- Lastly to the estate of the deceased (if another policy settled the costs of the funeral).
One of our client care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
EM
Eunice M's updateReviewer Update
02 Aug 2021, 19:27I received a call from a consultant from metropolitan who tgen promised to speak to management about the matter but its now almost 2 weeks and have not heard anything from them.
EM
Eunice M's update02 Aug 2021, 19:27
Reviewer Update
I received a call from a consultant from metropolitan who tgen promised to speak to management about the matter but its now almost 2 weeks and have not heard anything from them.
Metropolitan Life's replyOfficial
02 Aug 2021, 21:22Dear Eunice
Thank you for your additional comments.
Regrettably the circumstances surrounding the claim submission is unique.
The matter must be discussed with several role-players in the business in order to see if there is any way we can resolve the issues you are facing around the Letter of Authority.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Regrettably the circumstances surrounding the claim submission is unique.
The matter must be discussed with several role-players in the business in order to see if there is any way we can resolve the issues you are facing around the Letter of Authority.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply02 Aug 2021, 21:22
Official
Dear Eunice
Thank you for your additional comments.
Regrettably the circumstances surrounding the claim submission is unique.
The matter must be discussed with several role-players in the business in order to see if there is any way we can resolve the issues you are facing around the Letter of Authority.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Regrettably the circumstances surrounding the claim submission is unique.
The matter must be discussed with several role-players in the business in order to see if there is any way we can resolve the issues you are facing around the Letter of Authority.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
EM
Eunice M's updateReviewer Update
20 Aug 2021, 08:23I would like to thank Metropolitan for the the manner they have handled my complain.
They handled it with high professionalism and it shows that they care for their customers.
My claim was paid and I am a very happy client.
They handled it with high professionalism and it shows that they care for their customers.
My claim was paid and I am a very happy client.
EM
Eunice M's update20 Aug 2021, 08:23
Reviewer Update
I would like to thank Metropolitan for the the manner they have handled my complain.
They handled it with high professionalism and it shows that they care for their customers.
My claim was paid and I am a very happy client.
They handled it with high professionalism and it shows that they care for their customers.
My claim was paid and I am a very happy client.
Metropolitan Life's replyOfficial
20 Aug 2021, 11:36Dear Eunice
Thank you for taking the time to share your positive claims experience. We value your feedback.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to share your positive claims experience. We value your feedback.
What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply20 Aug 2021, 11:36
Official
Dear Eunice
Thank you for taking the time to share your positive claims experience. We value your feedback.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to share your positive claims experience. We value your feedback.
What matters to you, matters to us!
Regards
Client Care Team