VERY UNHAPPY CLIENT

UNHAPPY CLIENT I AM SO DISAPPOINTED IN THE SERVICE RENDERED AT METROPOLITAN WESTGATE BRANCH. JUST A BRIEF SUMMARY OF WHAT HAPPENED, WE WENT TO THE BRANCH TO CLAIM FOR A POLICY THAT SOMEHOW SEEMS USELESS NOW AND AS WE GOT THERE, MY MOM WAS TOLD TO SUBMIT THE NECESSARY DOCUMENTS AND KNOWING OLD PEOPLE MY MOM HAD EVERYTHING THAT THEY NEEDED. THEN AFTER ALL OF THAT SOME CONSULT BY THE NAME OF BOITUMELO WAS VERY DISRESPECTFUL TOWARDS BOTH MY MOM AND I. THIS WAS AFTER HILDA AND MAUREEN HAD SUNG A DIFFERENT TUNE AND REMEMBER, MY MOM HAS BEEN RUNNING AFTER THEM FOR A WEEK OR SO USING HER OWN MONEY FOR TRANSPORTATION. THE LEVEL OF UNPROFESSIONALISM THEY HAVE IS SO UNACCEPTABLE, THEY HAVE UNNECESSARY TIME DELAYING TACTICS WHICH IS NONSENSICAL AND WILL NOT BE SILENCED. THE COMPANY DOESN'T WANT TO PAYOUT FOR A POLICY THAT HAS BEEN PAID FOR MONTHLY FOR THE PAST 25 YEARS OR MORE WITH ALL THE NECESSARY DOCUMENTATION SUBMITTED TO THEM. WE ARE BEING TOLD TO UNDERSTAND NONSENSE AND RESPECT THIS PROCESS SINCE WE HAVE LOST A LOVED ONE AND SHOULD BE MOURNING INSTEAD. WE WILL TAKE FURTHER STEPS IF THIS MATTER DOES NOT GET RESOLVED.