1 reviews | Active since Apr 2013
Very rude experience from Metropolitan life
<p>I called the call centre with regards to a funeral policy which I wanted to add on to and was treated very rudely by the call centre employee by the name of Mzwakhe Rini.After he hung up on our conversation,I called back and asked to speak to the manager and I wastill directed to Catherine Peterson.I told her of my experience and she promised to get to the bottom of it and would be in touch with me soonest.That was 2 weeks ago and I still haven't heard a word from her!</p>
After 3 weeks of not hearing anything from Catherine Peterson,I made a follow up call yesterday and she was busy when I called but I left her a message and my contacts.She never called me back!I called her again today and she avoided my call and pawned me off to another employee who had no knowledge of the complaint and I needed to explain to them all over again!Catherine Peterson is in management and this is the level of professionalism she deals with gripes!??It is no surprise to me that people under her have no sense of client service!I and no one I know will ever deal with Metropolitan!
After 3 weeks of not hearing anything from Catherine Peterson,I made a follow up call yesterday and she was busy when I called but I left her a message and my contacts.She never called me back!I called her again today and she avoided my call and pawned me off to another employee who had no knowledge of the complaint and I needed to explain to them all over again!Catherine Peterson is in management and this is the level of professionalism she deals with gripes!??It is no surprise to me that people under her have no sense of client service!I and no one I know will ever deal with Metropolitan!