1 reviews | Active since Dec 2013
Very poor service/ misleading information from Metropolitan Life
My mom have been with Metropolitan Life since 1993 , and she's been upgrading her policy over the years. Her last upgrade was in Oct 2010 and now Metropolitan is telling my mom that she cant have 60 years full benefit of the policy because upgrade is as good as starting the policy all over again. My mom reached 60 years in June 2018. I have been in contact with legal consultant from Metropolitan and this matter is not getting resolved. I have a voice recording that have the conversation that i had with one of the consultant and he mentioned that my mom is entitled to 60 years full cover. Its sad that my mom is been a loyal metropolitan client since 1993 and when she is now 60 years and supposed to enjoy the benefits, this kind of issues comes up. I will never ever encourage anyone in my cycle to take a policy from Metropolitan.
We acknowledge receipt of your complaint.
Did you know you can contact our Client Care division directly to lodge a complaint?
Our contact details are:
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Regrettably there is not sufficient information on your post to trace the policy so we can investigate the complaint.
One of our Client Care Assessors will be contacting you directly, to obtain more information to trace the policy and investigate your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint.
Did you know you can contact our Client Care division directly to lodge a complaint?
Our contact details are:
- Tel: *** or *** (switchboard)
- Email: ***
Regrettably there is not sufficient information on your post to trace the policy so we can investigate the complaint.
One of our Client Care Assessors will be contacting you directly, to obtain more information to trace the policy and investigate your complaint.
Regards
Client Care Team