Very Poor Service

My mother took a funeral cover policy in 2008 the cover was R47 per month and would pay out R15 000, she has paid this policy for so many years without any problems now this year in february the policy changed to R209 per month covering R20 000, my mom has been to the thohoyandou branch countless times to get this resolved but no one is assisting her but they continue to deduct from her salary, how does Metropolitan treat someone who has been loyal to them for years like this? We are demanding that metropolitan reverses the changes on her policy and that they refund the extra money they have been *****ing from her since february.

Your assistance in this regard will he much appreciated.