Very frustrated

After struggling to find which institution my late mother had a funeral policy, I did eventually find it through her bank statements after her bank closed off her account in October. To date, I haven't been assisted in any manner. After I have managed to get hold of a call centre agent, I was advised to process the claim via WhatsApp which I did on the 06 December 2024.

Even after multiple follow ups, through emails and calls nothing happened, no correspondence communication whatsoever, just automated replies.

It is so disappointing that a big and old institution such as Metropolitan is so bad at assisting the bereaved even when they promise to in their time of need.