Very disappointed especially at the death of my father

I am here still waiting for Metropolitan to call me because I am the one in distress I decided to call them.i started the policy in October I signed papers in October but now I am told the policy started in January. How that happened I have no idea and the only thing I got is that stop orders take time.in my opinion if this was communicated prior I would understand but now I am of the opinion that Metropolitan has hired a bunch of *********** people because I called 2 weeks ago and I was assured that all is in order by 2 of their agents.for me this company is full of nonsense. I am deeply hurt because I trusted these people for years