SM
Sizwe M
1 reviews | Active since Nov 2014
07 Apr 2016, 16:13
very disappointed
Hello Peter<br> I am very disappointed with metropolitan and i called them today just want to know how to add my spouse on my policy and they said they will help me, now i got a call from them they telling me must go to the branch and foundout who is my financial advisor since the one i used to take the policy is no longer working there. That is dissappointing for me becuase as Head office i was expected that they will atleast tell me that they will transfer my issue to the nearest branch, so now i have to go to branch and report at work that i am not coming becuase of the policy .<br> Normal insurance company they help you very easy on the issue like this.<br>
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Metropolitan Life's replyOfficial
07 Apr 2016, 16:43Hello Ndoman,
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to hear of your experience.
We will investigate revert back to you via return email.
We will also arrange that someone from your region contacts you to make an appointment to review the policy and add your spouse. They will arrange the meeting for when and where it's convenient for you to meet.
We trust that the above complies with your request and look forward to being of service to you.
Regards
Aletta Clarence
Client Care
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to hear of your experience.
We will investigate revert back to you via return email.
We will also arrange that someone from your region contacts you to make an appointment to review the policy and add your spouse. They will arrange the meeting for when and where it's convenient for you to meet.
We trust that the above complies with your request and look forward to being of service to you.
Regards
Aletta Clarence
Client Care
Metropolitan Life's reply07 Apr 2016, 16:43
Official
Hello Ndoman,
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to hear of your experience.
We will investigate revert back to you via return email.
We will also arrange that someone from your region contacts you to make an appointment to review the policy and add your spouse. They will arrange the meeting for when and where it's convenient for you to meet.
We trust that the above complies with your request and look forward to being of service to you.
Regards
Aletta Clarence
Client Care
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to hear of your experience.
We will investigate revert back to you via return email.
We will also arrange that someone from your region contacts you to make an appointment to review the policy and add your spouse. They will arrange the meeting for when and where it's convenient for you to meet.
We trust that the above complies with your request and look forward to being of service to you.
Regards
Aletta Clarence
Client Care