Very bad experience with their branch, email and call center, they couldn't help me regarding my claim

Dear K****tso

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and regret reading that you have not had a satisfactory service experience with the claim.

Please note that we are only allowed to share  information with someone other than the policy owner, when the policy owner has given us permission to do so.

This being said, one of our Escalation specialists will investigate and revert back to you as soon as possible.

Regards

Client Care Team