Utterly poor service

I am laying a complaint on behalf of my mother inlaw Jacqueline Kinnaird. She took out a funeral cover for her mom:

Original entry Date: 2016-10-01

At the start of the year she noticed that Metropolitan did not deduct for the months of February and March. She then contacted them to rectify the situation. Fast forward to October, she has emailed numerous times. No one from metropolitan has gotten back to her and the policy has still not been reinstated.

this is absolutely unacceptable and will be escalated to the ombudsman as this borders on *****.

if this is not rectified in the next two days we will be laying complaints on every social media site possible as well as seeking out action against the *********** individuals who allowed this to happen. This is pathetic customer service to say the least.

please contact Jacqueline by arranging a telephone call. she can be reached via email : ***

she has all the correspondence with Metropolitan which has never been attended to and reference numbers.

please treat this as a matter of urgency