UTTERLY DUSGUSTED!!

My mother passed away in July 2019 and had 2 small policies with Metropolitan Life. What a performance to claim these policies!!! When I phoned today, after numerous calls, the agent had the audacity to tell me she needed to speak to my mother!! I have sent ALL documents through together with the Letter of Authority as well as banking details and no one can tell me when the claim will be paid. Take note Metropolitan, ALL policies claimed were paid within 2 days!! I need to close the Estate as per instructions from the Master of the Court and cannot because of your inefficiency!!