UTTERLY DISAPPOINTED

Hi

I am utterly disappointed with your service Metropolitan as a first time claimant. I made a funeral claim on the 4th October 2024 on Policy number *** providing you with all the relevant documents. It's been over a month now and I've had no communication from your side and my claim has NOT been finalized. Whenever I call customer care I'm told that my claim is still with the assessors or back office and someone will call me ASAP. No one has called me to explain to me what the hell is going on with my claim. Another family member has already been paid for his claim of the deseased yet he claimed after me. As if the lose of my cousin was not enough I have to deal with calling you guys every week only to receive the same nonsensical story.

I was recently told the Thabeng Makitla is the one handling my claim, he doesn't reply to my emails. I've been left no choice but to cancel my policy a few days ago because of this issue, I haven't received the cancelation letter and policy schedule that I requested.

I would still like for this matter to be attended to ASAP because my policy was still active when I made the claim. I am in debt because of the funds I had to borrow to assist with the funeral.