Useless Staff/Consultant! Worst service ever!!!

I'm utterly disgusted by the poor service that I just received from Metropolitan!!! On 30 Oct 2024 I received an email from *** providing me with a Statement of my preservation fund stating how much is in the fund and the fact that I could get access to the funds. I called Metropolitan and waited for 12-13 mins and eventually an agent called Nomfundo picked up and she verified my details and advised that she does not pick up an email or comms that went out to me and then she put me on hold cause her system was 'slow' and then she spent 3 mins trying to convince me that I was mistaken whereas I have an email. When I asked if I could send her the email she said I should hold on and put me on hold and eventually dropped the call without even saying a word. Thereafter my call ended up with some department called Traditional who tried to send me back to Metropolitan and 17 mins later I was not assisted. There goes my time and airtime and effort! Useless!!! Utterly unacceptable!!!