useless service

I recently put through a claim. I submitted the documents that they requested. The call centre agent told me that the payout would be 48 hours. After sending through all the documentation, I emailed it to nokubonga, she did not send me anything(thurs-17 sep) I then spoke to avril who informed me that she will submit my documents to the accountss department. Avril informed me that I should receive payment by friday(25 sep) however I receieved nothing. I called again on fri evening and another consultant told me that she would do a follow up and that she would get back to me. I received nothing yet again. Its sad to know that we are happy to make payments for our policies but when we need assistance then we get the run around. This is such bad service. Had I had read all of the comments reported before I would not have joined. Customer service is very important and bad customers tell their friends who tell their friends.....