ZT
Ziphozihle T
1 reviews | Active since Mar 2023
11 Apr 2023, 20:10
Useless insurance company!!!!
Members in my policy were "magically" removed without my consent and no one seems to know how from the company I've been paying for a policy for 3 years yet a member died and they won't pay out they've been investigating for weeks now with no update I had to bury from my own pocket.
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Metropolitan Life's replyOfficial
12 Apr 2023, 13:07Dear Ziphozihle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Please accept our sincere condolences at this time of bereavement.
We may not make any alterations to a policy, without the policyholder's consent and therefore your allegation needs to be investigatd as a matter of urgency.
Regrettably your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will contact you in order to obtain more information to investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Please accept our sincere condolences at this time of bereavement.
We may not make any alterations to a policy, without the policyholder's consent and therefore your allegation needs to be investigatd as a matter of urgency.
Regrettably your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will contact you in order to obtain more information to investigate the complaint.
Regards
Client Care Team
Metropolitan Life's reply12 Apr 2023, 13:07
Official
Dear Ziphozihle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Please accept our sincere condolences at this time of bereavement.
We may not make any alterations to a policy, without the policyholder's consent and therefore your allegation needs to be investigatd as a matter of urgency.
Regrettably your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will contact you in order to obtain more information to investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Please accept our sincere condolences at this time of bereavement.
We may not make any alterations to a policy, without the policyholder's consent and therefore your allegation needs to be investigatd as a matter of urgency.
Regrettably your post did not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will contact you in order to obtain more information to investigate the complaint.
Regards
Client Care Team