EH
Eugene H

1 reviews | Active since Oct 2020

23 Jul 2021, 10:10

Useless.

To whom it may concern.

My late father in law has been a client of Metropolitan for a very long time. Sadly he passed away on the 3rd of July 2021 and since then, we have only had issues to gey the funeral cover paid out.

Every single time its something new. Send this form, send that form......

We had to pay for the funeral out our own pockets and this frustration is just unnecessary especially when one is still mourning.

I strongly advice anyone who thinks of joining Metropolitan to look for something else at another service provider. I also strongly suggest to those that have a policy, to cancel it, as your loved ones will also struggle their ****s of with this *********** bunch of people.

Please could someone from your office get in touch with Raymond Schutte, you will have his number and email address as he has been trying to get some joy from you. Or contact Johanette Olwagen from Cilliers and Reynders attorneys as she is handling the estate of Rudi Schutte. Policy number ***.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply23 Jul 2021, 12:43
Official
Dear Eugene

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of your father-in-law's passing.  Please accept our sincere condolences during this time of bereavement.

We are sorry to read of the difficulties with the claim.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team