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GM
Gaongalelwe M

1 reviews | Active since Apr 2020

23 Mar 2021, 11:04

Useless

Made a funeral benefit on the 10 March 2021..... They will say it takes 24hours or 48 hours ..... Today is 9 working days... When you call is still in process by the person named Regina Seatle...Unless the claim was claimed when the person was still alive...

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply23 Mar 2021, 16:50
Official
Dear Gaongalelwe

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the delays you encountered with your claim.  Please accept our sincere apologies for any inconvenience caused.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team
GM
Gaongalelwe M's update26 Mar 2021, 13:32
Reviewer Update
Afternoon... Even today the claim is still in process.... No correspondence.... When you call the mater is at head office to be finalised..... What is so spe ial with this claim that is taking 3 weeks for it to be finalized....... Im still saying unless the claim was claimed when the person was still alive............. If the claim is not finalized today no money in the account can we leave it then and leave it
Metropolitan Life
Metropolitan Life's reply26 Mar 2021, 15:04
Official
Dear Gaongalelwe

Thank you for your additional comments.

One of our Client Care Assessors is busy working on your complaint and will be in contact soon.

Regards

Client Care Team