URGENT: METROPOLITAN/DOVES DENIAL OF PAID-UP FUNERAL COVER POLICY

Email: *** Cell: *** Tuinhuis 7 3 Ben Pienaar Street Potchefstroom 2***-09-01 Insurance Ombudsman *** *** *** To whom it may concern

URGENT: METROPOLITAN/DOVES DENIAL OF PAID-UP FUNERAL COVER POLICY

I am 88 years old. On the 2nd of November 1959, I took out Funeral Cover from Doves. A few weeks ago I paid a visit to the local Doves Branch in Potchefstroom to check that all my affairs are still in order. They informed me that they have no record of my Policy on their system and that Doves has been taken over by Metropolitan. I was informed that I need to verify my death cover with them, which I did immediately. I received a letter from Metropolitan that states that they do not have record of such a Policy and that they are not able to assist further in this matter. I need you to attend to this matter as a matter of urgency. At a very young age I provided for myself and my dear wife by taking out Funeral Cover. Now at the age of 88, I am informed that it does not exist with either DOVES, or METROPOLITAN! The stress of this situation is affecting my already compromised health due to old age. I cannot not sleep at night. Our lives are in a very vulnerable stage and we need to be assured that the provision I made is going to be honoured by the Companies who was eager to take my money 63 years ago. Policy Information to follow. Policy Detail: Dove Insurance Corporation Limited Policy number: A.B.C.Y. 23563 Fund: Beg Date of issue: 1/11/1959 Insured persons: H Erasmus –. ID *** SD Erasmus – ID *** The following documents are attached to my letter: 1. DOVES POLICY DOCUMENT - 2/11/1959 2. COPY OF BOTH ID DOCUMENTS Sincerely, Hugo Erasmus O*** ***