Urgent: Incorrect Termination of Cover Due to Alleged Non-Payment

Good day,

I received a message today indicating that my cover was terminated due to non-payment.

This is incorrect. Payments are made via debit order, and the debit order was successfully processed. I therefore find the communication both inaccurate and concerning.

I kindly request that this matter be corrected immediately and that my cover be reinstated without delay. Please also provide confirmation once this has been resolved to prevent any further inconvenience.

I trust this will be addressed as a matter of urgency.