RH
Retanya H
1 reviews | Active since Jan 2016
28 Jul 2021, 14:35
Urgent assistance please
Another message about my unpaid debit order!!!!!! Please please please rectify this. The money is in my account. Every month I have to go through this not only with my life policy debit order but with my funeral policies as well. Can someone please contact me immediately.
Retanya Hendricks
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Metropolitan Life's replyOfficial
29 Jul 2021, 09:25Dear Retanya
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you have encountered trouble with your debit order.
Please be advised that each debit order is linked to a "collection logic" for when a scheduled deduction date falls over a weekend or public holiday.
We will arrange for one of our Client Service Consultants to call you and arrange for a more suitable collection logic to be linked to your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you have encountered trouble with your debit order.
Please be advised that each debit order is linked to a "collection logic" for when a scheduled deduction date falls over a weekend or public holiday.
- Some clients debit orders are linked to a "before weekend" collection logic, which moves the deduction to the working day before the weekend or public holiday the collection date falls on
- Other clients may have selected the "after weekend" collection logic, which moves the deduction to the next working day after the weekend or public holiday the collection date falls on.
- These may even differ from one policy to the next if you have more than one policy
We will arrange for one of our Client Service Consultants to call you and arrange for a more suitable collection logic to be linked to your policy.
Regards
Client Care Team
Metropolitan Life's reply29 Jul 2021, 09:25
Official
Dear Retanya
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you have encountered trouble with your debit order.
Please be advised that each debit order is linked to a "collection logic" for when a scheduled deduction date falls over a weekend or public holiday.
We will arrange for one of our Client Service Consultants to call you and arrange for a more suitable collection logic to be linked to your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that you have encountered trouble with your debit order.
Please be advised that each debit order is linked to a "collection logic" for when a scheduled deduction date falls over a weekend or public holiday.
- Some clients debit orders are linked to a "before weekend" collection logic, which moves the deduction to the working day before the weekend or public holiday the collection date falls on
- Other clients may have selected the "after weekend" collection logic, which moves the deduction to the next working day after the weekend or public holiday the collection date falls on.
- These may even differ from one policy to the next if you have more than one policy
We will arrange for one of our Client Service Consultants to call you and arrange for a more suitable collection logic to be linked to your policy.
Regards
Client Care Team