1 reviews | Active since Nov 2024
Unsatisfied customer
I had or received a bad experience with them when i was following the matter of the insurance policy of my aunt that is shown on the letter of authority, when i wrote to metropolitan enquiring about this money they sent me a screenshot saying the money was paid by a cheque as to whom was the money paid to they did not gave me the details of the person, all i wanted to know was it a family member or what, secondly if the paid that money why is it still showing on the letter of authority and when i went at master's court i was told to go back to metropolitan and tell me which account did they paid the money to, till today i never got as to where did the money go, the only response i got from Andiswa Stemele from metropolitan was the is no more funds to be distributed. If they can just tell me who got the money or if they paid to her estate they must give me the account no they paid the money to.here are the names of my late aunt N.Y Mdodana id no *** policy no *** the policy amount is R5000
We acknowledge receipt of your complaint on HelloPeter.
Please note that when a claim is paid by Cheque instead of EFT, we can only see the account it was cashed into, when we receive the cashed cheque back from the bank.
Also note that we only keep these cashed cheques on file for 10 years.
By law we are only required to keep documentation for 5 years after termination of a policy and your aunt's policy terminated upon her passing in 2009.
Regrettably we therefore cannot furnish you with the copy of the front and back of the cashed cheques or the account number the cheque was cashed into anymore. We can however confirm that we only issued not transferrable cheques and that it was made out to your late aunt's estate.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that when a claim is paid by Cheque instead of EFT, we can only see the account it was cashed into, when we receive the cashed cheque back from the bank.
Also note that we only keep these cashed cheques on file for 10 years.
By law we are only required to keep documentation for 5 years after termination of a policy and your aunt's policy terminated upon her passing in 2009.
Regrettably we therefore cannot furnish you with the copy of the front and back of the cashed cheques or the account number the cheque was cashed into anymore. We can however confirm that we only issued not transferrable cheques and that it was made out to your late aunt's estate.
Regards
Client Care Team
Thank you for your additional comments.
Penny is the person at our offices that processed the claim and issued the cheque.
The only place we can see into which account our cheque was cashed, is what is printed on the back of the cashed cheque by the exchanger's bank, when the cashed cheque is returned to us.
We keep these cashed cheques for 10 years, which is 5 years longer than we are compelled to by legislation. Therefore we are unable trace the account it was cashed into.
We use ABSA bank to distribute our payments, be it by not transferrable cheque (like we did in the past) or by EFT (as we currently do). We however doubt if ABSA would be able to trace this in their records after all this time.
We are sorry that we cannot be of more assistance in this regard.
Regards
Client Care Team
Thank you for your additional comments.
Penny is the person at our offices that processed the claim and issued the cheque.
The only place we can see into which account our cheque was cashed, is what is printed on the back of the cashed cheque by the exchanger's bank, when the cashed cheque is returned to us.
We keep these cashed cheques for 10 years, which is 5 years longer than we are compelled to by legislation. Therefore we are unable trace the account it was cashed into.
We use ABSA bank to distribute our payments, be it by not transferrable cheque (like we did in the past) or by EFT (as we currently do). We however doubt if ABSA would be able to trace this in their records after all this time.
We are sorry that we cannot be of more assistance in this regard.
Regards
Client Care Team