1 reviews | Active since Nov 2018
unsatisfied
Good day
I would like to say i'm not satisfied with the service i got from Metropolitan Life.
My mother passed away on 22 November 2017 after her passing Metropolitan Life gave us a hassle over the documents they needed to process his funeral policy and they only paid out 2 months after her funeral, if that wasn't enough we struggled again when claiming for my late mother's retirement annuity. They said they wouldn't pay out the claim if we didn't provide the share percentage annuity provided by the department of GEPF. The department of GEPF denied giving out the document due to their binding policy. Upon pay out of the claim,the amount of R73 555.34 is still outstanding and metropolitan has failed to advise on what happened to that outstanding amount,i sent them an email on 29 October 2018 and got an email stating that i will be responded within 48 hours and nothing has happened since than. Please do advise the step forward
Dear Thabang
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with your claim.
Regrettably we are unable to see your details and contact details on the HelloPeter website at present, so we are currently not able to contact you for more information to trace the policy and assist you.
Please email your details, contact number/s and email address to us on ***, along with the policy number or your mother's details.
You are welcome to mark the complaint for attention Aletta Clarence or send the email directly to me on *** and refer to your HelloPeter complaint posted today.
Upon receipt of these details we will be able to further assist you.
Regards
Client Care Team
Best regards,
Dear Thabang
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with your claim.
Regrettably we are unable to see your details and contact details on the HelloPeter website at present, so we are currently not able to contact you for more information to trace the policy and assist you.
Please email your details, contact number/s and email address to us on ***, along with the policy number or your mother's details.
You are welcome to mark the complaint for attention Aletta Clarence or send the email directly to me on *** and refer to your HelloPeter complaint posted today.
Upon receipt of these details we will be able to further assist you.
Regards
Client Care Team
Best regards,