Unsatisfactry with Metropolitan

I have a problem with Metropolitan. My father was ******d on the 24 December 2019. I have received the payment for the funeral. I have loged another claim for accidental death. All documents, reports and postmoterm was submitted. But up until today, i have not heard from Metropolitan. I had a funeral policy with them for more than 20 years and not even once i have skiped the monthly payment. Why must the claim drag so long, each time I call the consultants give me different stories. can I please have response as I need closure to this whole incident. I am frustrated with their service.