KN
Kgomotso N
1 reviews | Active since Jun 2022
09 Jun 2022, 11:14
Unresolved issue with Metropolitan
As i have asked for your help and in return they said my case is with the Ombudsman. I havent received anything from them that is why i contacted hellopeter .It is more than a month i have been waiting for their response. In the meantime Metropolitan is taking my money on monthly basis
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Metropolitan Life's replyOfficial
09 Jun 2022, 12:16Good day Kgomotso We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to this matter. Please refer to our previous mail sent to you regarding the active Ombudsman case, the case is in progress with the Office of the Ombudsman for Long Term Insurance, we are only allowed to communicate directly with the Ombudsman regarding this case.
You may contact the office of the Ombudsman to get the progress or status of your complaint. You may however, withdraw your complaint with the office of the Ombudsman for us to communicate directly with you.
Please accept our apology for not being able to respond directly to your regarding your complaint.
Regards Client Care Team
You may contact the office of the Ombudsman to get the progress or status of your complaint. You may however, withdraw your complaint with the office of the Ombudsman for us to communicate directly with you.
Please accept our apology for not being able to respond directly to your regarding your complaint.
Regards Client Care Team
Metropolitan Life's reply09 Jun 2022, 12:16
Official
Good day Kgomotso We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to this matter. Please refer to our previous mail sent to you regarding the active Ombudsman case, the case is in progress with the Office of the Ombudsman for Long Term Insurance, we are only allowed to communicate directly with the Ombudsman regarding this case.
You may contact the office of the Ombudsman to get the progress or status of your complaint. You may however, withdraw your complaint with the office of the Ombudsman for us to communicate directly with you.
Please accept our apology for not being able to respond directly to your regarding your complaint.
Regards Client Care Team
You may contact the office of the Ombudsman to get the progress or status of your complaint. You may however, withdraw your complaint with the office of the Ombudsman for us to communicate directly with you.
Please accept our apology for not being able to respond directly to your regarding your complaint.
Regards Client Care Team