UD
Usisipho D
1 reviews | Active since Aug 2026
26 Aug 2026, 14:45
Unreliable Policy
Extremely disappointed and frustrated with Metropolitan. My father had been paying his policy for over 15 years, yet now that his family needs the claim to be resolved, we have been met with delays, poor communication, and endless uncer*****y. I have been trying to get this matter resolved since June, making calls and following up repeatedly, but still have no clear answers or proper resolution. This has added unnecessary stress to an already incredibly difficult time. After over 15 years of paying premiums, we expected far better service, communication, and urgency from Metropolitan.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
26 Aug 2026, 15:06Dear Usisipho
We acknowledge receipt of your complaint submitted via HelloPeter.
We are committed to delivering excellent customer service and regret to learn of the concerns you have experienced regarding your policy.
One of our Escalation Specialists will contact you shortly to obtain any additional information required to investigate the matter.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint submitted via HelloPeter.
We are committed to delivering excellent customer service and regret to learn of the concerns you have experienced regarding your policy.
One of our Escalation Specialists will contact you shortly to obtain any additional information required to investigate the matter.
Yours sincerely,Client Care Team
Metropolitan Life's reply26 Aug 2026, 15:06
Official
Dear Usisipho
We acknowledge receipt of your complaint submitted via HelloPeter.
We are committed to delivering excellent customer service and regret to learn of the concerns you have experienced regarding your policy.
One of our Escalation Specialists will contact you shortly to obtain any additional information required to investigate the matter.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint submitted via HelloPeter.
We are committed to delivering excellent customer service and regret to learn of the concerns you have experienced regarding your policy.
One of our Escalation Specialists will contact you shortly to obtain any additional information required to investigate the matter.
Yours sincerely,Client Care Team
UD
Usisipho D's updateReviewer Update
26 Aug 2026, 21:58My father had been paying his Metropolitan policy for over 15 years. Sadly, when he previously claimed after my grandmother’s passing, he had to go back and forth with Metropolitan to receive what was rightfully due to him. Despite this, he still trusted the company and continued with his policy.
Now, after his passing, I am experiencing the exact same treatment with his own policy. I have been trying to resolve this claim since June and am still waiting for the outstanding balance to be paid.
This entire process has been extremely stressful and has taken a serious toll on my mental and emotional well-being. I have run out of patience and simply want Metropolitan to honour the policy my father trusted them with for so many years and pay what is outstanding.
Very disappointed and frustrated with Metropolitan.
Now, after his passing, I am experiencing the exact same treatment with his own policy. I have been trying to resolve this claim since June and am still waiting for the outstanding balance to be paid.
This entire process has been extremely stressful and has taken a serious toll on my mental and emotional well-being. I have run out of patience and simply want Metropolitan to honour the policy my father trusted them with for so many years and pay what is outstanding.
Very disappointed and frustrated with Metropolitan.
UD
Usisipho D's update26 Aug 2026, 21:58
Reviewer Update
My father had been paying his Metropolitan policy for over 15 years. Sadly, when he previously claimed after my grandmother’s passing, he had to go back and forth with Metropolitan to receive what was rightfully due to him. Despite this, he still trusted the company and continued with his policy.
Now, after his passing, I am experiencing the exact same treatment with his own policy. I have been trying to resolve this claim since June and am still waiting for the outstanding balance to be paid.
This entire process has been extremely stressful and has taken a serious toll on my mental and emotional well-being. I have run out of patience and simply want Metropolitan to honour the policy my father trusted them with for so many years and pay what is outstanding.
Very disappointed and frustrated with Metropolitan.
Now, after his passing, I am experiencing the exact same treatment with his own policy. I have been trying to resolve this claim since June and am still waiting for the outstanding balance to be paid.
This entire process has been extremely stressful and has taken a serious toll on my mental and emotional well-being. I have run out of patience and simply want Metropolitan to honour the policy my father trusted them with for so many years and pay what is outstanding.
Very disappointed and frustrated with Metropolitan.
Metropolitan Life's replyOfficial
27 Aug 2026, 07:06Dear Usisipho
We are reviewing your submissions and will advise hereon shortly.
Kind regards,Client Care Team
We are reviewing your submissions and will advise hereon shortly.
Kind regards,Client Care Team
Metropolitan Life's reply27 Aug 2026, 07:06
Official
Dear Usisipho
We are reviewing your submissions and will advise hereon shortly.
Kind regards,Client Care Team
We are reviewing your submissions and will advise hereon shortly.
Kind regards,Client Care Team