kM
kagiso M
1 reviews | Active since Jul 2023
21 Jul 2023, 08:32
UNRELIABLE
i have a policy with metropolitan and they didn't pay all the money,when i queried with the customer service after funeral on Monday the 17th of July they told me i will get the money...Today is Friday on the 21st of July and i haven't received the remaining amount,The purpose of a policy is to help you during funeral preparations not get your money in pieces and have to query when you pay them every month.
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Metropolitan Life's replyOfficial
21 Jul 2023, 09:06Dear Kagiso M
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply21 Jul 2023, 09:06
Official
Dear Kagiso M
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team