MD
Mpho D
1 reviews | Active since May 2014
06 Feb 2023, 13:34
Unreachable
Metropolitan maponya mall does not answer calls , I’ve called 7 times because I needed to claim and wanted to know what’s required. They just decides not to answer. That on its own makes metropolitan *********** because they can’t be accessible when needed but when they call for premium to be increased they call 20 times
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
06 Feb 2023, 13:46Dear Mpho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have struggled to reach our branch office telephonically.
Please note that not all Metropolitan branch offices are designated Client Service Offices and most are Marketing offices, sometimes with a small satellite servicing component. It is possible that the branch you tried contacting has only one or two service staff that may have been busy with walk-in clients and therefore unable to take your call. We will investigate and address this with the management of Maphonya Mall office.
Did you know that you can contact us directly at our Client Services Contact centre on ***?
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have struggled to reach our branch office telephonically.
Please note that not all Metropolitan branch offices are designated Client Service Offices and most are Marketing offices, sometimes with a small satellite servicing component. It is possible that the branch you tried contacting has only one or two service staff that may have been busy with walk-in clients and therefore unable to take your call. We will investigate and address this with the management of Maphonya Mall office.
Did you know that you can contact us directly at our Client Services Contact centre on ***?
- Alternatively you can load ***on your whatsapp and contact our digital team via whatsapp.
- You can also email us on *** or reach out to us via our website: www.metropolitan.co.za
In the meantime, one of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply06 Feb 2023, 13:46
Official
Dear Mpho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have struggled to reach our branch office telephonically.
Please note that not all Metropolitan branch offices are designated Client Service Offices and most are Marketing offices, sometimes with a small satellite servicing component. It is possible that the branch you tried contacting has only one or two service staff that may have been busy with walk-in clients and therefore unable to take your call. We will investigate and address this with the management of Maphonya Mall office.
Did you know that you can contact us directly at our Client Services Contact centre on ***?
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have struggled to reach our branch office telephonically.
Please note that not all Metropolitan branch offices are designated Client Service Offices and most are Marketing offices, sometimes with a small satellite servicing component. It is possible that the branch you tried contacting has only one or two service staff that may have been busy with walk-in clients and therefore unable to take your call. We will investigate and address this with the management of Maphonya Mall office.
Did you know that you can contact us directly at our Client Services Contact centre on ***?
- Alternatively you can load ***on your whatsapp and contact our digital team via whatsapp.
- You can also email us on *** or reach out to us via our website: www.metropolitan.co.za
In the meantime, one of our Client Care Assessors will revert back to you as soon as possible.
Regards
Client Care Team
MD
Mpho D's updateReviewer Update
08 Feb 2023, 08:36Hi , ur consultant Aletta Clarence called and indicated that she will assist me that I should send the claim to her which I did but still have not received any acknowledgment or anything. I send everything yesterday and no acknowledgment. The process should be stressful but with you it is . I called this morning but still a mission to get assistant. Was on a phone for 10 mins and still haven’t received an available consultant. 13 years paying my premiums with no excuse and the day you claim this is the service we receive. I am not happy at all.
MD
Mpho D's update08 Feb 2023, 08:36
Reviewer Update
Hi , ur consultant Aletta Clarence called and indicated that she will assist me that I should send the claim to her which I did but still have not received any acknowledgment or anything. I send everything yesterday and no acknowledgment. The process should be stressful but with you it is . I called this morning but still a mission to get assistant. Was on a phone for 10 mins and still haven’t received an available consultant. 13 years paying my premiums with no excuse and the day you claim this is the service we receive. I am not happy at all.
MD
Mpho D's updateReviewer Update
08 Feb 2023, 09:54Hi just called to my suprise Aletta still holding the documents with her , she has not submitted and am advised to go to maponya and indicate that the funeral this weekend. Aletta worse service ever . Unreliable and doesn’t deserve to be under the Metropolitan complaina coz she doesn’t have any sense of emergency
MD
Mpho D's update08 Feb 2023, 09:54
Reviewer Update
Hi just called to my suprise Aletta still holding the documents with her , she has not submitted and am advised to go to maponya and indicate that the funeral this weekend. Aletta worse service ever . Unreliable and doesn’t deserve to be under the Metropolitan complaina coz she doesn’t have any sense of emergency
Metropolitan Life's replyOfficial
08 Feb 2023, 11:41Dear Mpho
Thank you for your additional comments.
We always strive to serve all our clients well and regret that you remain unhappy.
We do try our utmost to serve everyone as swiftly as possible, regardless of the volumes that we receive.
The assessor has received your documents and has escalated the matter to the relevant division
We will revert back to you as soon as possible
Regards
Client Care Team
Thank you for your additional comments.
We always strive to serve all our clients well and regret that you remain unhappy.
We do try our utmost to serve everyone as swiftly as possible, regardless of the volumes that we receive.
The assessor has received your documents and has escalated the matter to the relevant division
We will revert back to you as soon as possible
Regards
Client Care Team
Metropolitan Life's reply08 Feb 2023, 11:41
Official
Dear Mpho
Thank you for your additional comments.
We always strive to serve all our clients well and regret that you remain unhappy.
We do try our utmost to serve everyone as swiftly as possible, regardless of the volumes that we receive.
The assessor has received your documents and has escalated the matter to the relevant division
We will revert back to you as soon as possible
Regards
Client Care Team
Thank you for your additional comments.
We always strive to serve all our clients well and regret that you remain unhappy.
We do try our utmost to serve everyone as swiftly as possible, regardless of the volumes that we receive.
The assessor has received your documents and has escalated the matter to the relevant division
We will revert back to you as soon as possible
Regards
Client Care Team