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EltonJohn T
1 reviews | Active since Jul 2010
14 Jul 2021, 16:27
Unprofessional Service
I am so upset with Metropolitan. Firstly consultant drops the phone as he does not want to help. Secondly when i took out policy for my family members everything was done over the phone and none of my family members had to sign a form. Now that i am requesting documents so it can be updated, they say my family members must request it and i must give them proof that i am paying for the policy. All this red tape to update forms. My family does not even know i took policies out for them, so why must they request something that they don't even know about. they did not apply for it.
I am done with metropolitan
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Metropolitan Life's replyOfficial
15 Jul 2021, 09:21Dear Eltonjohn T
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have had a poor service experience.
Please note that we may only divulge policy information to the policy owner and only to another party if we have the owner's prior consent.
Regrettably your post did not contain the policy numbers you are referring to.
One of our Client Care Assessors will be in contact shortly to obtain the necessary information to investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have had a poor service experience.
Please note that we may only divulge policy information to the policy owner and only to another party if we have the owner's prior consent.
Regrettably your post did not contain the policy numbers you are referring to.
One of our Client Care Assessors will be in contact shortly to obtain the necessary information to investigate the complaint.
Regards
Client Care Team
Metropolitan Life's reply15 Jul 2021, 09:21
Official
Dear Eltonjohn T
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have had a poor service experience.
Please note that we may only divulge policy information to the policy owner and only to another party if we have the owner's prior consent.
Regrettably your post did not contain the policy numbers you are referring to.
One of our Client Care Assessors will be in contact shortly to obtain the necessary information to investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have had a poor service experience.
Please note that we may only divulge policy information to the policy owner and only to another party if we have the owner's prior consent.
Regrettably your post did not contain the policy numbers you are referring to.
One of our Client Care Assessors will be in contact shortly to obtain the necessary information to investigate the complaint.
Regards
Client Care Team