Unprofessional metropolitan

I am writing this , feeling very disappointed by the service you that metropolitan consultants provided in few months.

I took funeral cover years ago, by then it was just me and family with the hope of making sure my husband and kids do not stress too much when I pass away. Everything seemed fine, i believe i took the right decision. I received a call last year from Percy, he said he was working under the supervision of Mangoba . The main reason for Percy's phone call was to review my metropolitan and make sure that i have the best cover for myself and family. I remember very well, that i explained him that the first time I took this cover was to make sure even if I die my kids / husband must still be covered by the policy without any stress, he assured me that that is still the case. My funeral cover, has benefits that includes that. He said the policy will still continue even if I pass away my family will still be covered by metropolitan,

Last week i received a call from Jane. who is also working for metropolitan and wanted to review my policy. She said the main reason for her call, was that she realised that they took my out of the funeral policy that had benefits and puts me in a new funeral policy that does not have any benefits., She wanted to understand why did I do that, and she continued by saying it does not look right because the policy that was reviewed was nothing wrong with it, the new funeral policy does not have any benefits under it. the correct policy was the first one before Percy reviewed it. I now feel very confused and frustrated, I am not even sure which story is correct.

I received, the document that now shows that i am on probation until January 2024. When I asked, i was told that I will receive actual contract which doesn't have waiting periods since this is not a new funeral policy but they are returning us to old and existing policy. I am still waiting for the actual contact which I am still waiting for. What is this? I means really, I was on this policy for a very long time and now this one said the one one did the wrong policy, he was not suppose to review or remove me from old policy since the new one doesn't have any benefits. I mean seriously, how does one explain this, two different people working form the same company with 2 different story. I don't work for metropolitan but a s a paying client I think this is really not okay, and I cannot just leave this matter like this because the next thing when i want to claim i will hear horrifying stories. I believe by reporting this matter to, will maybe stops with me and no other paying clients will be on my situation again. How many more calls i will continue to receive, with same / different stories. I do not work for metropolitan, but is this how you going to continue reviewing and making changes to policy's that they is no need to change / things that are not supposed to to be reviewed for the sake of sales / stats it definitely not okay.

What frustrate me more is that even after i send this email to metropolitan, they have not yet called me.

Regards K****tso Matabane