Unprofessional , liers and ************* Metropiltan Co

Very bad experience. I gave my claim to my advisor Graham Nkrumeck Thursday and I haven't received my money now time is 22h38 and they tell you about 48 hrs when they still want you to join. Friday I panicked because I didn't received an sms telling me that my claim is being processed. I sent a message to Graham asking if my documents have been sent, his answer was yes they are. He said I may get my money Friday latest will be Monday and now it's 22h40 no money in my bank. Today I decided to go and ask in Wynberg branch where I got a very good service from Fatima. She called Bellville to enquire and Terresa said she did not receive they claim from with my documents and that I did already Thursday. I tried calling my advisor Mr Nkrumeck early morning no answer , left message he never responded. I had to sign another claim form in Wynberg. 15h00 I called Teresa Koetzee asking how far because I still haven't received sms about my claim, she said the claim has been processed and sent for authorisation to Mr Kitshof. I called him and asked him what is going on and he said he will cal me . Few minutes later he called and told me that my claim has been processed and he authorized and he sent an sms to say it's processed. I haven't received an sms until now. Teresa told me already that if it's not authorized before 14h45 then I will get the money only Wednesday. I'm frustrated here because I made provision for my dad's funeral and Metropolitan is doing this to me. The are very unprofessional and un*************. Even the manager from head office **** to me because they already have my money, now they don't care anymore while I can't even sleep because of them. I hate them and this is not the first time they are doing this to me. I wish I went to Fatima myself instead if trusting my adviser.I also thought I've chosen the best and big and old company, it was all a waist .They just bunch of heartless people including the manager whom I ask when will I get my money and said Wednesday and I've already told him that will be too late for me as I'm stressing right now. This is my father we are telling about and disappointed .