UNPROFESSIONAL AND ***********

Good day

I have complained about the funeral cover policy that is being deducted from the bank, this is since Jul 2019 and I still haven’t received any communication from them. I actually wanted to write a review on hello peter, this matter would have been sorted then because that is the only language that you guys understand. Below is my story

I used to work for metropolitan health and I took a funeral cover for my family, of which covered myself, my husband and my daughter. When I called in Jul I wanted to check who was covered then I was told that I only covered myself and my daughter, then I got a shocker because I know for certain that I always cover my husband, I then requested for the application form, when I saw the form I realized that the policy they are referring to as mine was actually my mothers. I then asked how do you deduct money from my bank account without my consent for a policy that belongs to my mother, my mother took that policy long ago for me whilst I was still at school. Then I was told that mine lapsed, no communication was sent regarding that. When I left metropolitan I completed a form to say that the premiums must be debited from my bank account, even after I left a called to arrange for that to happen and then the premiums were deducted from my account as arranged. What I want is for my husband to be covered with the same benefits without any premiums having to increase. I do not how you are going to do it, but please reinstate my cover. And I am not going to do waiting periods and what so ever. What could have happened if something happened to my partner. Please do the right thing. this is unacceptable because you the do not even get back to me. i sent an email to complaints and i haven't heard anything and its being long now.