gG
gregory G
1 reviews | Active since Aug 2009
15 Jun 2022, 12:04
Unprecedented apathy and disinterest.
Approximately a month ago (May 2022) I emailed Metropolitan to ask for copies of two policies I have with them. I have had these policies for many years but I don't remember any details about them. Particularly I am keen to know if they carry any sort of death benefit or funeral cover and if so who are the beneficiaries. Apparently Metropolitan have never before been asked by a client for a copy of a policy. They appear to be totally stumped by my request and have been unable to comply with my request or, alternately, to tell my when they will send my copy of my policies or, if not, why not. What a ****-poor performance from such a large company.
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gregory G's updateReviewer Update
15 Jun 2022, 15:16In less than an hour after I posted the above I had received a call from Catherine Peterson at Head Office. An hour after that I had a copy of one of my policies with a promise to follow up on the other policy, which apparently originated at another company.
Many thanks to Catherine for her efforts and professionalism.
Many thanks to Catherine for her efforts and professionalism.
gG
gregory G's update15 Jun 2022, 15:16
Reviewer Update
In less than an hour after I posted the above I had received a call from Catherine Peterson at Head Office. An hour after that I had a copy of one of my policies with a promise to follow up on the other policy, which apparently originated at another company.
Many thanks to Catherine for her efforts and professionalism.
Many thanks to Catherine for her efforts and professionalism.
Metropolitan Life's replyOfficial
15 Jun 2022, 15:34Dear Gregory, thank you for sharing your experience with us. We are sorry for the delays.
I am pleased that Catherine was able to assist with your request.
Regards
Client Care
I am pleased that Catherine was able to assist with your request.
Regards
Client Care
Metropolitan Life's reply15 Jun 2022, 15:34
Official
Dear Gregory, thank you for sharing your experience with us. We are sorry for the delays.
I am pleased that Catherine was able to assist with your request.
Regards
Client Care
I am pleased that Catherine was able to assist with your request.
Regards
Client Care