Unpaid refund

On the 19th of February 2025 I lodged a complain send an email with affidavit stating these policies *** & *** where opened without me knowing, I was told that it will ***** department 3 weeks to resolve or provide a feedback, did follow up calls after 3 weeks then 3 weeks changed to 3 months. The finally the case was finalized on the 19th of May or rather I received text message stating:Metropolitan: Good day. We have finalised the investigation policy *** and we are busy finalizing the refund. Apologies for the long wait and all the inconvenience that this may have caused you. For queries: ***. Together We Can! after I received the sms I called, I was told to email bank details which I did and called afterwards to comfirm if they've received them and they confirmed and said money will paid withing 48 hours . I waited for the pay out from the time of the sms 19 May 2025. on the 27th of may I called again since the was no pay out then I was told the person handling pay out is experiencing technical error to process the pay out but by the next day it should fixed and on 30th of May still I called and was told the same story said it will be in my account on the 2nd of june the latest but was not...Yesterday 3rd of June they said later in the afternoon depending on the bank or definitely on the 4th money will be in but it is still not paid. Ive got call reference numbers and only one policy was finalized the other one it is still with their forensic department. I also requested payment history to compare they amount or total premiums I paid to them vs they paying me back. Don't make any business with metropolitan.