JJ
Jcquiline J
1 reviews | Active since Oct 2025
09 Oct 2025, 12:15
Unpaid hospital plan
I'm very disappointed in Metropolitan when I took out the policy for hospital plan there was no mention of no payment for stress or mental related illness, it was the first time I wanted to claim in 2024 they rejected my claim. Now in 2025 July I was admitted to hospital for medical reasons, they are still giving me problems to pay me. I had to pay the Doctor cash to fill in the forms they send me and send it back to them, I cannot understand why they would send me a form of letter of authority that I have to fill in because the money should be send to me. I don't need to authorize anyone to receive the pay out on my behalf.
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Metropolitan Life's replyOfficial
09 Oct 2025, 12:19Dear Jcquiline
We acknowledge receipt of your complaint.
We are sorry to read about the difficulties you are experiencing with your Hospital Claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read about the difficulties you are experiencing with your Hospital Claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply09 Oct 2025, 12:19
Official
Dear Jcquiline
We acknowledge receipt of your complaint.
We are sorry to read about the difficulties you are experiencing with your Hospital Claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read about the difficulties you are experiencing with your Hospital Claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team