Unpaid Claim for more than a week

Very very angry and disappointed if you have or planning have a funeral policy stay away or just run away from metropolitan. My grandmother have been paying metropolitan since 1998 sadly she passed away the way metropolitan handled my process was very bad they never paid the funeral Parlor that I was working till today and my claim was done on the 04/09/2019 so metropolitan I'm also tired of your promises because it's more than 48 hours should I go the legal route for the pain and stress that you have put me through or what?