zS
zanele S
1 reviews | Active since Jul 2012
17 Nov 2022, 10:44
unpaid claim
Dear Metropolitan life I’m writing this e-mail with a heavy heart. My daughter insured her brother at Metropolitan Life for R10 000, when the brother passed away, and my daughter went to claim, she was told, the deceased does not appear on the system, how is that possible as the contract states clearly he was covered. I have tried to call and send e-mails to Metropolitan Life but to date no response was received.
Regards, Sizakele Sibeko
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Metropolitan Life's replyOfficial
17 Nov 2022, 12:00Dear Ms Zanele Sibeko
We acknowledge receipt of your complaint. Please accept our sincere condolences on the loss of your son.
We regret to learn of the difficulties you have encountered.
One of our Client Care assessors will investigate your complaint and revert back to you accordingly
Kind Regards
Client Care Team
We acknowledge receipt of your complaint. Please accept our sincere condolences on the loss of your son.
We regret to learn of the difficulties you have encountered.
One of our Client Care assessors will investigate your complaint and revert back to you accordingly
Kind Regards
Client Care Team
Metropolitan Life's reply17 Nov 2022, 12:00
Official
Dear Ms Zanele Sibeko
We acknowledge receipt of your complaint. Please accept our sincere condolences on the loss of your son.
We regret to learn of the difficulties you have encountered.
One of our Client Care assessors will investigate your complaint and revert back to you accordingly
Kind Regards
Client Care Team
We acknowledge receipt of your complaint. Please accept our sincere condolences on the loss of your son.
We regret to learn of the difficulties you have encountered.
One of our Client Care assessors will investigate your complaint and revert back to you accordingly
Kind Regards
Client Care Team