Unpaid claim

My mother's claim which she submitted on April 2018 has not been paid out as yet. She has submitted all the required documents at the bushbuckridge branch in mpumalanga and to this day she has not been assisted to get the funds which are due to her. She had to borrow loans to burry her own husband but they had a policy with metropolitan. Its so disgusting how they treat their uneducated clients. I would not recommend this company to anyone as its just horrible at paying out. They keep telling us they have not received the documents which were requested which we submitted at their own branch. If you want a company that will take a decade to payout a claim then metropolitan is probably a place for you