nN
nyawombit N
1 reviews | Active since Mar 2017
25 Jul 2021, 21:04
Unnecessary bank charges caused by early debits
I have been with Metropolitan for 9yrs now and the inconvenience they cause when the 25th is on Saturdays or Sunday's is annoying me. I get unnecessary bank charges as they would debit on my account on the 23rd and still sends me SMS's that "they didn't get the money"
For Christ sake, I have been saying this " I DO NOT GET PAID ON THE 23RD BUT THE 25TH. IF IT IS ON A WEEKEND; DEBIT ON MONDAY. I DO NOT OWE YOU MONEY BUT THESE ARE MY POLICIES. WHY IS IT SO DIFFICULT!
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Metropolitan Life's replyOfficial
26 Jul 2021, 10:20Dear Nana
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with your deductions.
We will arrange for a Client Service consultant to contact you and change your deduction date to the appropriate date and confirm if you wish the debit to be taken before or after the weekend/public holiday if the debit date falls over a weekend or public holiday.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with your deductions.
We will arrange for a Client Service consultant to contact you and change your deduction date to the appropriate date and confirm if you wish the debit to be taken before or after the weekend/public holiday if the debit date falls over a weekend or public holiday.
Regards
Client Care Team
Metropolitan Life's reply26 Jul 2021, 10:20
Official
Dear Nana
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with your deductions.
We will arrange for a Client Service consultant to contact you and change your deduction date to the appropriate date and confirm if you wish the debit to be taken before or after the weekend/public holiday if the debit date falls over a weekend or public holiday.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with your deductions.
We will arrange for a Client Service consultant to contact you and change your deduction date to the appropriate date and confirm if you wish the debit to be taken before or after the weekend/public holiday if the debit date falls over a weekend or public holiday.
Regards
Client Care Team