******** deduction

Good day, Refund of ******** premium During January 2021 I decided to review my current policy with Metropolitan. I contacted my financial consultant, Medupe Modiselle to assist me with the review and I also looked at adding other products from Metropolitan and asked a lot of questions for clarity. After all this I decided to add the survival benefit which I thought at the time would be a great benefit. I requested Modupe to add the survival benefit, but in the meantime, I realised that financially I will not be able to cope and I requested him to remove it. My initial mail to him to remove the benefit was send on 01 February 2021. I did not receive any feedback from via email. I started to get anxious as month end approached and I was concerned that the 1st premium will be deducted, the course of last week (18 February 2021) I did a What’s App follow up and he informed that he will see what he can do. Later he informed that it’s too late to remove it. I also logged 2 requests Online and nobody called me back. My request was sent well in advance so that I don’t have the pay the 1st premium. Yesterday I received an sms confirming that the benefit has been removed and that Metropolitan will not refund me. This is *****ing because my request was submitted in time, so therefore the deduction of this benefit was ********. Why must I pay for a mistake on Metropolitan's side?? This incident will prevent me to upgrade my policy with Metropolitan in future. Stop *****ing from ordinary hardworking South Africans. Regards Lavinia