SN
Sindisiwe N
1 reviews | Active since Jan 2021
22 Apr 2024, 22:28
Unknown policy deduction
Last month I saw a new policy that I know nothing about on my payslip. I called metropolitan and was asked to send my document a signed copy of my ID, bank statement, affidavit and my payslip. I did as I was told. I have never received any correspondence from metropolitan and again this month the policy deducted. This is a *****ulent policy cause I have never agreed to it and it is so disappointing when they don't even respond to your request to cancell and refund. Metropolitan will always have disappoint😥
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Metropolitan Life's replyOfficial
23 Apr 2024, 11:31Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We regret reading of the unauthorised deduction from your salary.
Please note that we have a zero-tolerance approach to *****. We rely on our valued clients to report any such allegations and supply us with the relevant ***** requirements so that we can not only investigate but also take the appropriate disciplinary actions.
Unfortunately, such an investigation does not happen over-night and involves many steps to reach it's conclusion. Also, remember it takes about two months to start, stop or change a Stop Order deduction due to closing dates for compilation of magnetic tapes sent to employers to effect a deduction and employers also have closing dates to implement these deductions at their end.
Sadly, your post does not contain sufficient information in order for us to trace which policy is deducting from your salary without your consent.
One of our Escalation Specialists will reach out to you directly in order to obtain the necessary information in order to investigate and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading of the unauthorised deduction from your salary.
Please note that we have a zero-tolerance approach to *****. We rely on our valued clients to report any such allegations and supply us with the relevant ***** requirements so that we can not only investigate but also take the appropriate disciplinary actions.
Unfortunately, such an investigation does not happen over-night and involves many steps to reach it's conclusion. Also, remember it takes about two months to start, stop or change a Stop Order deduction due to closing dates for compilation of magnetic tapes sent to employers to effect a deduction and employers also have closing dates to implement these deductions at their end.
Sadly, your post does not contain sufficient information in order for us to trace which policy is deducting from your salary without your consent.
One of our Escalation Specialists will reach out to you directly in order to obtain the necessary information in order to investigate and assist you.
Regards
Client Care Team
Metropolitan Life's reply23 Apr 2024, 11:31
Official
Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We regret reading of the unauthorised deduction from your salary.
Please note that we have a zero-tolerance approach to *****. We rely on our valued clients to report any such allegations and supply us with the relevant ***** requirements so that we can not only investigate but also take the appropriate disciplinary actions.
Unfortunately, such an investigation does not happen over-night and involves many steps to reach it's conclusion. Also, remember it takes about two months to start, stop or change a Stop Order deduction due to closing dates for compilation of magnetic tapes sent to employers to effect a deduction and employers also have closing dates to implement these deductions at their end.
Sadly, your post does not contain sufficient information in order for us to trace which policy is deducting from your salary without your consent.
One of our Escalation Specialists will reach out to you directly in order to obtain the necessary information in order to investigate and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading of the unauthorised deduction from your salary.
Please note that we have a zero-tolerance approach to *****. We rely on our valued clients to report any such allegations and supply us with the relevant ***** requirements so that we can not only investigate but also take the appropriate disciplinary actions.
Unfortunately, such an investigation does not happen over-night and involves many steps to reach it's conclusion. Also, remember it takes about two months to start, stop or change a Stop Order deduction due to closing dates for compilation of magnetic tapes sent to employers to effect a deduction and employers also have closing dates to implement these deductions at their end.
Sadly, your post does not contain sufficient information in order for us to trace which policy is deducting from your salary without your consent.
One of our Escalation Specialists will reach out to you directly in order to obtain the necessary information in order to investigate and assist you.
Regards
Client Care Team