Unknown deduction

Dear Duduetsang

We acknowledge receipt of your complaint on HelloPeter.

We regret reading of the unauthorized deductions.

We take your allegations very seriously and have a zero-tolerance approach when dealing with ***** and require the following to investigate such a matter:

1. an affidavit from the client confirming they never signed for the plan
2. proof of the deduction
3. a certified copy of the client's ID with 3 specimen signatures done on the document in the presence of the certifying commissioner of oaths
4. proof of bank account details, in the event that the ***** allegation is substantiated and we need to refund premiums

One of our Client Care Assessors will investigate, check if these have been received and revert back to you directly as soon as possible.

Regards

Client Care Team