mJ
mike J

1 reviews | Active since Apr 2015

02 Aug 2018, 03:29

unhelpful people and systems

I have had an ongoing problem with the company.

There seems to be no effective way to resolve complaints. Their website is clumsy and unhelpful. When you do make contact the person assigned knows you will find it very dificult to go to management which allows their lack of exprience to obstruct efficient client service.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply02 Aug 2018, 12:03
Official

Dear client

We acknowledge receipt of your complaint.

Regrettably the HelloPeter website does not display your details or contact information at this stage.

Please could you email your complaint to our Client Care email address: *** with your detaisl and contact numbers - Mark it for attention: Aletta Clarence.

Regards

Client Care Team