MR
Michelle R
1 reviews | Active since Sept 2022
12 Jul 2025, 01:02
Unhappy with this metropolitan
The weakest policy company I lost alot of premiums for 11 plus years when I ask for my cash back they said I must surrender or cancle it but when I do they didn't refund my money I paid 300 plus for that policy they change their things without notify me just for them to tell me it was not a cashback policy and If I die the the policy would pay out what about the people I covered so this is not making sense can't leave it like that
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
14 Jul 2025, 09:59Dear Michelle
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your policy.
Please note that Metropolitan has various products with different benefits to cater for our clients various and ever-evolving financial needs.
Funeral policies are usually classified as pure risk policies, where you pay the insurer a monthly premium in return for cover provided to the insured persons on your policy. If a product does not have a savings component included, there won't be any benefits payable upon cancellation of the policy.
One of our Escalation Specialists will investigate and revert back to you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your policy.
Please note that Metropolitan has various products with different benefits to cater for our clients various and ever-evolving financial needs.
Funeral policies are usually classified as pure risk policies, where you pay the insurer a monthly premium in return for cover provided to the insured persons on your policy. If a product does not have a savings component included, there won't be any benefits payable upon cancellation of the policy.
One of our Escalation Specialists will investigate and revert back to you.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply14 Jul 2025, 09:59
Official
Dear Michelle
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your policy.
Please note that Metropolitan has various products with different benefits to cater for our clients various and ever-evolving financial needs.
Funeral policies are usually classified as pure risk policies, where you pay the insurer a monthly premium in return for cover provided to the insured persons on your policy. If a product does not have a savings component included, there won't be any benefits payable upon cancellation of the policy.
One of our Escalation Specialists will investigate and revert back to you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your policy.
Please note that Metropolitan has various products with different benefits to cater for our clients various and ever-evolving financial needs.
Funeral policies are usually classified as pure risk policies, where you pay the insurer a monthly premium in return for cover provided to the insured persons on your policy. If a product does not have a savings component included, there won't be any benefits payable upon cancellation of the policy.
One of our Escalation Specialists will investigate and revert back to you.
Regards
Metropolitan Client Care Team