MN
MBALENHLE N
1 reviews | Active since Jul 2012
01 Mar 2021, 18:27
Unhappy customer
My mother took a policy from 2013 paying a premium of R1066.80 and the broker was HM Hadebe when she went to Metropolitan she was told this cover does not exist. How is that possible when every month her money was debited from her account. Where did this money went too. Is this how Metropolitan **** people?
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Metropolitan Life's replyOfficial
01 Mar 2021, 21:09Dear Mbalenhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered difficulties in tracing the po9licy for your mother.
The policy you are referring to was her old group scheme, which was replaced by a fully paid up policy after she reached retirement age of 65 under the scheme.
Please bear in mind we may not share your mother's policy information with you, without her prior consent. One of our Client Care Assessors will revert back to you directly, via return email.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered difficulties in tracing the po9licy for your mother.
The policy you are referring to was her old group scheme, which was replaced by a fully paid up policy after she reached retirement age of 65 under the scheme.
Please bear in mind we may not share your mother's policy information with you, without her prior consent. One of our Client Care Assessors will revert back to you directly, via return email.
Regards
Client Care Team
Metropolitan Life's reply01 Mar 2021, 21:09
Official
Dear Mbalenhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered difficulties in tracing the po9licy for your mother.
The policy you are referring to was her old group scheme, which was replaced by a fully paid up policy after she reached retirement age of 65 under the scheme.
Please bear in mind we may not share your mother's policy information with you, without her prior consent. One of our Client Care Assessors will revert back to you directly, via return email.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered difficulties in tracing the po9licy for your mother.
The policy you are referring to was her old group scheme, which was replaced by a fully paid up policy after she reached retirement age of 65 under the scheme.
Please bear in mind we may not share your mother's policy information with you, without her prior consent. One of our Client Care Assessors will revert back to you directly, via return email.
Regards
Client Care Team