Unhappy client: Metropolitan Life

good day, i have a serious problem with the above mentioned institution. i am a policy holder, paying my premiums via stop order from my employer. the 1st month i noticed deduction not appearing on my payslip, i immediately contcated them, informed them about it, whereby they say they will look into it. the next month same thing happen, did the same query to them, they reassured me that my policy will not lapse, even send me proof, now after the 3rd month they send me a message saying that i need to pay outstanding monies to re-instate the policy, whereby i did not cancel this policy or even allowed it to lapse. who is now to blame for this, as i have been paying this policy since 2011. i am really not happy with this services and also about the ********** policy that was open in my name. they still owe me a premium on this policy too.