Unhappy client I feel ****** by this company

My name is Ms Z.Poswa , ive been written emails and WhatsApp voice notes and messages and Bukelwa the Financial advisor is blue ticking me and not responding to my emails aswell. last time she responded she provided me with an incorrect information as i was informed by the agent called Nombuso. Metropolitan deducted R300 from my account even though i advised the financial advisor not to do so as yet , when I'm ready I will give them the permission to do so. But she ignored my request and its not the first time she's doing so , even in 2020/2021 she did the same thing and I had to write a complain in order for me to be assisted I opened an Annuity with this lady called Bukelwa and i told her not to do any deductions as yet. and now she's giving me a run around she's ignoring my emails and my texts.