LK
Lungile K
1 reviews | Active since Jan 2018
11 Apr 2022, 14:23
Unhappy client
I keep being debited on a day I did not select, I’ve sent emails to the person who helped me take out the policy and this is causing my account to have unnecessary charges that no one will reimburse me for!
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Replies (1)
Metropolitan Life's replyOfficial
11 Apr 2022, 14:44Dear Lungile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your debit order is not deducting on your preferred debit date.
Once the policy is issued, the Financial Adviser cannot change your debit date. We will therefore arrange with that a Servicing Consultant contacts you to update your debit date on the plan.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your debit order is not deducting on your preferred debit date.
Once the policy is issued, the Financial Adviser cannot change your debit date. We will therefore arrange with that a Servicing Consultant contacts you to update your debit date on the plan.
Regards
Client Care Team
Metropolitan Life's reply11 Apr 2022, 14:44
Official
Dear Lungile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your debit order is not deducting on your preferred debit date.
Once the policy is issued, the Financial Adviser cannot change your debit date. We will therefore arrange with that a Servicing Consultant contacts you to update your debit date on the plan.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your debit order is not deducting on your preferred debit date.
Once the policy is issued, the Financial Adviser cannot change your debit date. We will therefore arrange with that a Servicing Consultant contacts you to update your debit date on the plan.
Regards
Client Care Team